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Marketing and Customer Service: Two Seats On the Tandem Bike of Business –...
Pulling Your Weight Have you ever paddled a tandem kayak? If so, you’ll have noticed that progress is severely hindered when both of the partners aren’t doing their fair share of the work. When one...
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Marketing and Customer Service: Two Seats On the Tandem Bike of Business –...
Marketing – About The Benjamins In many industries, the marketing department of an organization is considered the unit with big bucks but with little benefit to the company. Often times it’s difficult...
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Five Common Customer Service Mistakes (and How to Fix Them)
Customer service is a skill. And the sad fact is not everybody in the field is cut out for the job. The good news is that a few tips can help the average call center/customer service representative...
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How Social Is Social Media? An Infographic.
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How to Calculate A Net Promoter Score (NPS)
Calculating Net Promoter Score TO CALCULATE NET PROMOTER SCORE: 1) To calculate a Net Promoter Score, first pick a scale. Scoring is most often based on a scale from 0 to 10. 2) Then,...
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Reaching patients where they are creates a win for you both
In a recent meeting, our group took a break and instantly everyone took to their phones. Checking emails, replying to text messages, scanning Instagram or another social media outlet of choice. It’s...
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